Frequently Asked Questions

We want you to have the best experience with Piroei!

Shipping & Tracking

Where does Piroei ship?

We're currently all about domestic adventures, so no international shipping just yet. We're keeping our deliveries close to home!

How much does shipping cost?

Shipping's on us for orders above Rs.1500! If your order falls below that, don't fret, there's a flat fee of Rs.150. Fair and square!

What should I expect after my order is placed?

  1. We'll send you a confirmation email with an invoice, so you know we've got your back.
  2. Our dedicated team will shower your order with love, packing it snugly within 3-5 business days.
  3. Before waving goodbye, each product gets a final quality check. Only the best for you!
  4. The shipping company will whisk away your package, and we'll send you a confirmation email with tracking details. Keep an eye on the treasure map!
  5. Soon enough, you'll receive your Piroei bundle of joy, bringing smiles and happiness. It's like magic, but better!

Orders & Returns

Can I cancel or change an order after I have placed it?

We're like speedy shippers on a mission! Once you've placed your order, we jump into action to get it to you ASAP. Unfortunately, that means we can't make any changes once the order is in motion. Ready, set, ship!

What is your Return Policy?

Ah, the return of the returns! Our Return Policy is a beautiful masterpiece, too grand to fit in this quirky space. You can find all the details right here.

How do I return or exchange an item?

We've got your back when it comes to returns and exchanges! For the full scoop, hop on over to our Return Policy.

Care Tips

How do I care for my Piroei products?

We want your Piroei products to stay happy and fabulous! Check the care labels and/or washing instructions attached to each item for all the TLC tips. Clothing might need a hand wash or a cold machine wash, and remember, the crochet toys prefer a gentle hand wash. Oh, and a little shrinkage is normal for our 100% organic cotton goodies!

Sustainability 

What is your commitment to sustainability?

We're serious about spreading joy while being kind to our planet and communities. Dive into the depths of our Sustainability section to uncover all the fascinating ways we're doing our part!

Social Media

Can I partner with you as an influencer?

Oh, influencer friends, we love spreading the Piroei love with like-minded souls! If you want to join our squad, shoot us an email at info@piroei.com. Let's create magic together!

Contact

How do I reach customer service?

We're just a click or a text away! For the speediest service, email us at info@piroei.com or WhatsApp us at +919214400903. We're here to chat and make your day brighter!